Terms and Conditions

Thank you for choosing our travel product(s). By booking a trip through our website or through one of our offline channels, you are deemed to have agreed to the terms of use of Traveazy DMCC. Please read the following terms and conditions to make sure that you have clearly understood the conditions of your preferred trip. All the below-mentioned terms and conditions are applicable for bookings made through our website or one of our offline channels.
  1. Reservations
  2. Pricing
  3. Payment Policies
  4. Payment Methods
  5. Cancellation/No-Show & Rescheduling Policy
  6. Refund Policy
  7. Relocations, Disruptions and Rescheduling
  8. Hotel accommodation and Check-in/ Check-out Policy
  9. Travel Insurance
  10. Travel Documents
  11. Website Usage Restrictions
  12. Confidentiality
  13. Liability
  14. Intellectual Property Rights
  15. Data Protection
  16. Delivery and Shipping Policy
  17. Governing Law and Jurisdiction

1. Reservations

1. is a FIT reservation platform. In case 6 or more rooms are booked in a single reservation or multiple reservations, it will be considered as a group booking. Our operations team will reconfirm such bookings with the hotel or our supplier and advise you if there is any change in price or booking policy applicable for a group booking.

2. Our platform must be used to reserve accommodation for genuine purposes only. Any bookings suspected of being made to hold spaces or for visa purposes may be subject to cancellation at our discretion. In the situation of duplicate bookings both reservations may result in charges.

3. Please go through all the terms & conditions provided by the hotel/supplier related to the booking. You can find this information in the booking flow. When you make a reservation, it is deemed that you have agreed to the terms set by our suppliers and hotels in addition to
Traveazy DMCC’s general terms and conditions.

4. Cancellation and amendments of the bookings are governed by the specific cancellation conditions outlined in the booking conditions. When you make a booking, it is deemed that you have accepted the cancellation conditions.

5. Information regarding hotel ratings, amenities, and policies provided on the booking platform is for reference purposes only and provided as received from the hotel and our suppliers. We cannot be held responsible for its accuracy.

6. Special requests such as early check-ins, late check-outs, room and bedding preferences, extra beds etc. the same is subject to availability at the time of check-in and at the discretion of the hotel and we cannot guarantee.

7. The rates specified in our platform, in most cases, include government taxes. However, certain destinations or hotel may have additional fee charged directly at the hotel such as tourism tax, green tax etc. Guest may have to pay these fees directly at the hotel.

2. Pricing

The prices quoted to the Customer on the online reservations system related to the purchase & the reservation of the travel products or via XML files electronic integration are nett and non-commissionable prices including all indirect taxes excluding any service not specified in the reservation confirmation. Any increase in tax & fees will be directly added to the prices offered through the online reservations system related to the Company.

3. Payment Policies

Full payment is required at the time of booking confirmation. For reservations that are still refundable, Holidayme platform may allow clients to hold the booking without payment. In such cases, payment should be made before a cut-off date when the reservation will get auto cancelled by the system. Reservations that are auto cancelled cannot be reinstated. Hence, it is essential to pay the booking before the deadline.

In case Holidayme has extended credit facility to the client, then the terms set out in the credit agreement must be adhered to. The credit agreement signed between Traveazy DMCC and the client will specify all terms related to invoicing, payment, dispute resolution, penalty and remedy for non-adherence to terms.

4. Payment Methods

Payment can be made through bank transfer to one of our designated bank accounts or through credit card. We accept payments online using visa and mastercard credit and debit cards in AED and most other major currencies. All the payments are processed through a secure payment gateway and at no stage we save any credit card information. 

5. Cancellation/No-Show & Rescheduling Policy

Cancellation / No Show

Every Hotel /Tour Activity/Transfer booking has its own cancellation/no show policies.
Before booking any service, the agent must read the cancellation policy of that travel

Hotel and individual services

If the booking is under refundable policy, the agent needs to cancel the booking from the system and notify our Team. Our accounts team will check the details and if the refund amount is established, we will refund to the same source of payment.

If the booking is under non-refundable policy, the agent needs to request the cancelation
from the system by accepting the cancelation policy. The agent can, then, place a waiver request to our operations team. The agent acknowledges that such refunds are solely at the discretion of the hotel/supplier and Traveazy DMCC cannot guarantee it.


Combo tours can be cancelled subject to fees & cancellation timelines, but if anyone is cancelling any of the single tours in a combo, then they will not be able to avail themselves f a combo offer. In this case, Traveazy DMCC will consider individual tour price of non cancelled tour & refund the remaining amount if any. Tourist Visa fees are not refundable.

If you fail to turn up for the tour, no refunds in part or full can be provided. The same condition applies in the case of unused tickets, hotel bookings, sightseeing tours, carrental or chauffeur-driven services.

6. Refund Policy

Any refund will be governed by the cancellation policy and terms as accepted by the user at the time of reservation. If the user is eligible for a full or partial refund, the refund will be processed within 72 hours of receiving the request.  The refund will be done only through the original mode of payment. The time taken for the refund to reflect in the user’s account will be dependent on the mode of payment as well. 

7. Relocations, Disruptions and Rescheduling


In rare cases, if the hotel is not able to honour the reservation, a relocation will be announced. In such cases, our team will collaborate with the hotel to secure suitable alternative accommodation for your guests. We strive to offer alternatives of similar category and location whenever feasible, and you will be invoiced as per the originally
confirmed hotel. If you are not satisfied with the options provided, we will offer a full refund
of the original booking amount. Once you accept an option, it cannot be changed or refunded. In all cases, the liability of Traveazy DMCC will be limited to the original booking amount.

Other Activities and packages:

Routings and services covered in your package are subject to change based on local / weather conditions, flight schedules and such other several
aspects. In such cases, Holidayme team will try its best to announce changes in itinerary before departure and provide suitable options of similar value, depending on its availability. Please note that Traveazy DMCC reserves the complete right to implement minor amendments to the itinerary at any time without reimbursement. Further, no
reimbursement can be done in the event of vis major, such as natural calamities or circumstantial local authority restrictions that might arise.


If the booking is under Refundable policy the agent is requested to make a new booking as
per the new required details and then cancel the existing booking. If the booking is under non-Refundable policy the agent needs to send the request via email for the new requirement. Any Amendment request is subject to the hotel’s policy and approval and hence cannot be guaranteed.

8. Hotel accommodation and Check-in/ Check-out Policy

The check-in / check-out policy largely depends on the hotel that you have chosen. Traveazy DMCC cannot be held responsible for any early or late check-in and check-out requests which are not adhered to by the hotel. Any additional fees / charges charged by the hotel due to extension of stay or use of non-inclusive services will be borne by the customer.

In case of late check-in, please inform us well in advance so that it can be communicated to the hotel to avoid releasing of rooms.

Hotels may ask for a deposit or credit card guarantee for incidentals, which will be refunded during check-out after deducting incidental charges. These charges are payable
directly by the guests.

9. Travel Insurance

Traveazy DMCC shall not be responsible for any kind of damage as an outcome of accident, illness, injury, or loss of personal baggage or even the cancellation of trip. It is advisable that the traveller purchase / avail a travel insurance policy to tackle unforeseen

10. Travel Documents

It is the responsibility of every guest to ensure that he or she carries documents relevant for a booking, including a passport or a valid ID card. This is especially important for guests coming from a different country. No refund can be done in the event of loss or lack of these relevant documents. Similarly, passengers – irrespective of their nationality – are advised to check with their respective country´s consulate to gain information on entry requisites before they plan to visit a foreign country. Equally vital is to inquire with your consulate regarding the current visa and health requirements, as they are subject to change without prior notice.

11. Website Usage Restrictions

All content on this website, including logos, images, information, pricing details, and other relevant details, are proprietary to Traveazy DMCC. Accordingly, as a condition of this website’s usage, you agree not to exploit this website or its content for any personal, non personal, commercial, or illegitimate purposes. Further, the login credentials are intended for the use of your staff and must not be shared with any third party.

12. Confidentiality

The prices & data offered to the Customer are confidential in nature and may not be disclosed or disposed to any third party, including any subsidiary, affiliated or holding company or any subsidiary of its holding company of the Customer Or to disclose and dispose of any third-party data.

The Parties agree that any information (including any written, tangible and/ or intangible information) exchanged between or disclosed by either Party to the other Party from time to time, which by its inherent nature is confidential or is specifically mentioned as confidential, shall be the confidential information of the said Party and either Party shall not disclose the same to the public without taking the prior written approval of the other Party.

The obligation of confidentiality contained under this Clause shall not apply to information

a) At the time of the disclosure is or already was in the possession of the other Party as evidenced by written documents; or

(b) At the time of the disclosure was already in the public domain as evidenced by written documents; or

(c) After the disclosure became generally available to the public through no fault of the other Party; or

(d) Was subsequently disclosed to the other Party by a third party having a lawful right to disclose the information and being under no obligation of confidentiality with regard to a Party; or

(e) Has been developed by the other Party independently on its own and without reliance
on any information provided by the disclosing Party; or

(f) Is required to be disclosed by a Party to comply with applicable laws or governmental regulations, provided that the said Party provides prior written notice of such disclosure to the other Party and takes reasonable and lawful actions to minimize the extent of such disclosure.

The obligations of confidentiality set out in this Agreement shall survive any termination of this Agreement.

In no circumstances, the Customer may disclose the Company’s published rates or any information relating to the Company or these terms and conditions to anyone who is not a member/or employee of the Customer. The Company reserves the right to cancel all reservations and terminate with immediate effect all contracts without notice to the Customer, should the Customer breach any of these conditions.

If the Customer uses the Company’s prices or allow a third party to use the Company’s Prices to contact suppliers/hotels disclosing such prices for the purpose of negotiating new rates and/or any other meaning, the Customer shall indemnify the Company and the Company will notify the supplier the illicit use of the rates by the Customer.

The Customer hereto hereby agree and undertake that they shall not disclose or divulge, make public or make any use of for whatever purpose other than for performing their respective obligations under this Contract any confidential or proprietary information received from each other, including but not limited to the terms of this Contract,
correspondence exchanged and any other matter the Parties may come to know with respect to the other Party’s business during the term of this Contract, except upon obtaining the prior written authorization from the other Party.

13. Liability

The Company acts only as an intermediary in making arrangements for hotels, transportation or any other services. As such, the Company will not be held responsible for personal injury, illness, loss or damage of private belongings or other loss of expense of any nature whatsoever arising directly or indirectly out of any actions of hotels,
transportation company or other 3rd party supplier providing or rendering services reserved through the Company.

The Company shall have no liability for any delay or failure to carry the passenger or for breach of contract when caused by a circumstance beyond Company’s reasonable control. The following shall, without restriction, be considered to be circumstances beyond Company’s reasonable control: war or threat of war, accidents causing delays on the service route, exceptional severe weather conditions, fire and/or damage at a station, compliance with requests from the police, customs or other government officials and
security services, deaths and accidents on the road, vandalism, sabotage , terrorism, unforeseen traffic delays, strike/industrial action, riot or local disturbance or unrest, problems caused by other final consumers, bankruptcy, insolvency or cessation of trade of any carrier used by Company and other circumstances affecting passenger safety.

The Company’s maximum liability to the Customer and/or passenger(s) for any reasonable
and foreseeable loss, damage or liability which the passenger may suffer or incur as a result of Company failure, breach of contract, or the deliberate or negligent acts or omissions of any of Company employees, shall be limited maximum to 50% of the reservation price booked.

Neither Party shall be liable under this Agreement for any loss of profit, loss of business or for any indirect or consequential loss or damage howsoever caused.
Each Party shall indemnify and keep fully indemnified the other party, its shareholders, directors, employees, agents and representatives form and against all claims, losses, liabilities, expenses, damages or costs of any nature incurred by the parties arising from (a) Any breach by any party of its obligations under this agreement; (b) Any breach by any party of its statutory or regulatory obligations.

The Company does not accept any liability for onward sales to a Consumer nor does it accept liability for anything which may go wrong with a travel component. The Company is not responsible or liable for any dispute between the Customer and the Consumer arising from the onward sale of a travel component by the Customer to the Consumer. The Company is not liable to indemnify the Customer against any negligence, failing, fault or omission on the part of any supplier, owner or controller of any travel component.

Not with standing the above Company’s entire liability under this Agreement, whether in contract, tort (including breach of statutory duty), or otherwise shall not exceed the sums paid by the Customer to Company for the specific services in question. Neither party shall be liable for any indirect, special or consequential loss, including economic loss, which term shall include, but not be limited to, loss of profits, loss of use of profits, business, revenue, goodwill or anticipated savings.

14. Intellectual Property Rights

All Product Content shall remain vested in the Company or the copyright owner. The Customer shall not use the Product Content for any purpose other than that expressly granted by this agreement in relation to the relevant Websites. Other than expressly permitted by this Agreement, Customer shall not be permitted to copy any part of the Product Content to any other Websites or any other sites owned either by Customer or by
third parties for any purpose what so ever.

The Customer acknowledges that damages alone may not be an adequate remedy for breach of this Clause and, without prejudice to any and all other rights and remedies that the Company might have, the Customer shall be entitled, without proof of special damage, to the remedy of injunction and other equitable relief for any actual or threatened breach of this Agreement.

Except for the license granted to Customer according to this agreement, Customer acknowledges that it shall not acquire any right, title or interest whatsoever in or to the Product Content or in any other of the Intellectual Property Rights of The Company or its licensee (or in any of the goodwill associated with or arising from the same). All uses by the Customer of the Intellectual Property Rights (including the Product Content) of The Company (or its licensee) shall ensure to the benefit of The Company (or its licensee) and at the request of the Company, Customer shall execute any or all documents reasonably required by The Company to confirm the ownership of The Company (or its licensee) of all rights, title and interest in such Intellectual Property Rights.

15. Data Protection

(a)Each Party shall ensure that it has in place or shall establish and maintain adequate security procedures and controls to prevent unintended disclosure of and unauthorized access to personal data of Customers.

(b) Each Party shall comply with all applicable Data Protection laws including the EU Data Protection Directive.

(c) Each Party agree that it shall not send unsolicited marketing communications to Customers without prior consent of the Customer.

(d) Each Party shall ensure that, if necessary, all necessary consents relating to use of personal data have been collected from End Users. Supplier warrants that it complies with the EU-U.S. privacy shield framework (“Privacy Shield”) passed by the U.S. Department of Commerce and European Commission in order to comply with EU Data Protection requirements. Supplier shall ensure that during the term of the Agreement, it will:

i) comply with the Privacy Shield requirements.

ii) maintain a Privacy Shield-compliant privacy policy 

iii) will keep self-certified as a Privacy Shield framework member.

(e) Each Party warrants that it will duly observe all its obligations under any relevant data protection and privacy legislation which arise in connection with this Agreement.

(f) The Customer warrants that each of its customers has given express consent to

(i) the processing of their personal data by the Company

(ii) By hotels, service providers & any other third parties engaged by The Company for the purpose of dealing with bookings of Product; and

(c) the export of their Personal Data to any country in the world.

16. Delivery and Shipping Policy

Traveazy DMCC will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

17. Governing Law and Jurisdiction

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE